At S Jewellery, customer satisfaction is our top priority. We take great care in crafting and delivering your jewellery. However, if you are not completely satisfied with your purchase, our Return & Refund Policy will guide you through the process.

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, unworn, and in their original packaging with tags intact.
  • Customized, engraved, or made-to-order jewellery pieces are not eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

  • Earrings (for hygiene reasons).
  • Gift cards and vouchers.
  • Sale or discounted items (unless damaged/defective).

3. Return Process

  1. Contact our support team at support@sjewellery.com within 7 days of delivery.
  2. Share your order number and reason for return along with product images.
  3. Once approved, our team will guide you on how to ship the item back.
  4. The product must be shipped back safely in its original packaging.

4. Refund Policy

  • Refunds will be initiated after we receive and inspect the returned item.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges (if any) are non-refundable.

5. Exchanges

  • Exchanges are available for size or design issues, subject to stock availability.
  • In case the requested item is unavailable, we will issue a refund or store credit.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with images/video proof.
  • We will arrange a replacement or issue a full refund at no extra cost.

7. Contact Us

For any questions about returns and refunds, reach out to us:

📧 Email: support@sjewellery.com
📍 Address: [Your business address here]